Terms of service
Overview
This website is operated by Afriqueen.
Throughout this website, the terms “we”, “us” and “our” refer to Afriqueen.
By visiting this website, using its services or purchasing a product from us, you agree to these Terms of Service and the other policies referred to on this website.
Our online store is hosted by Shopify.
1. Online store terms
You may use this website and purchase our products only for lawful purposes.
You may not use the website, our products or our services in violation of any applicable law or the rights of another person.
You must not attempt to introduce malicious software, interfere with the operation of the website or circumvent its security features.
2. General conditions
We reserve the right to refuse service or decline an order where reasonably necessary, subject to applicable law.
Information other than payment-card information may be transmitted through various networks as part of operating an online store.
Payment information is handled through secure payment-processing systems.
You may not copy, reproduce, sell, resell or exploit material from this website without our permission, except where permitted by law.
3. Information on this website
We take reasonable care to keep information on this website accurate and current.
Nevertheless, information may occasionally contain errors or become outdated.
We reserve the right to correct errors, update information and amend website content where appropriate.
4. Prices and services
Product prices may change from time to time without prior notice.
We may introduce, modify or discontinue products or services, subject to orders already accepted and applicable consumer law.
5. Products
Certain products may be available exclusively through the online store and may be available in limited quantities.
Returns and refunds are governed by our Refund Policy.
We make reasonable efforts to display product colours and photographs accurately. The appearance of colours may vary depending on the customer's screen or device.
Product descriptions, availability and pricing may be updated without notice.
6. Orders and account information
You agree to provide complete and accurate information when placing an order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- Pricing or product information is materially incorrect.
- Fraud or unauthorised payment is suspected.
- Products are unavailable.
- The order appears to be placed for unauthorised resale.
- We are unable to complete the transaction lawfully.
Where reasonably possible, we will contact you if we cancel or materially change an order.
7. Third-party services
We may use third-party services, platforms or tools in operating our website and fulfilling orders.
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
We are not responsible for third-party websites or services that are outside our control.
8. Reviews, comments and submissions
If you submit a review, comment, suggestion or other content to us, you are responsible for ensuring that it is lawful, accurate and does not infringe another person's rights.
We may moderate or remove content that is unlawful, abusive, misleading, infringing or otherwise inappropriate.
9. Personal information
The collection and processing of personal information through this website is governed by our Privacy Policy.
10. Errors and omissions
We reserve the right to correct typographical errors, inaccuracies or omissions relating to product descriptions, availability, promotions, delivery charges, delivery times or pricing.
Where an error affects an order already placed, we will deal with the matter in accordance with applicable law.
11. Prohibited uses
You may not use this website:
- For unlawful purposes.
- To infringe intellectual-property rights.
- To submit false or misleading information.
- To transmit malicious code.
- To collect information about others unlawfully.
- To spam, phish, scrape or otherwise misuse the website.
- To interfere with the security or operation of the website.
12. Disclaimer and limitation of liability
Nothing in these Terms is intended to exclude or limit any consumer right that cannot lawfully be excluded under South African law.
Subject to those rights, we do not guarantee that the website will always operate without interruption or error.
To the extent permitted by applicable law, Afriqueen will not be responsible for indirect or consequential losses arising from use of the website or services where such liability may lawfully be excluded.
13. Intellectual property
Unless otherwise stated, the text, photographs, designs, branding, product descriptions and other original content on this website belong to Afriqueen or are used under license..
Unauthorised reproduction or commercial use is prohibited.
14. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be treated as severed to the extent necessary, without affecting the remaining provisions.
15. Termination
We may suspend or terminate access to our services where a user materially breaches these Terms or misuses the website.
Rights and obligations that arose before termination remain unaffected.
16. Entire agreement
These Terms, together with the policies and notices published on this website, constitute the terms governing your use of the online store.
17. Governing law
These Terms and any separate agreements through which we provide services are governed by the laws of the Republic of South Africa.
18. Changes to these Terms
We may update these Terms from time to time.
The current version will be published on this website. Continued use of the website following publication of changes will be subject to the updated Terms, to the extent permitted by law.
19. Contact information
Questions regarding these Terms should be sent to:
Afriqueen
39 Helderzicht Road
Somerset West
7130
South Africa
Email: orders@afriqueen.co.za
Phone: +27733676803