Refund policy
Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To qualify for a return, the product must be in the same condition in which you received it, unopened, unused and in its original packaging. You will also need to provide your original order number or other proof of purchase.
To request a return, contact us at:
Approved returns must be sent to:
Afriqueen
39 Helderzicht Road
Somerset West
7130
South Africa
Please do not send a return before contacting us.
Damages and incorrect items
Please inspect your order when it arrives.
If a product is defective, damaged during delivery, or you have received the wrong item, contact us as soon as possible so that we can assess the matter and arrange the appropriate remedy.
Exceptions and non-returnable products
For hygiene and product-safety reasons, we cannot accept returns of skincare or personal-care products that have been opened or used.
We also do not accept returns of:
- Sale items, except where required by applicable law.
- Gift cards.
- Products that are not returned in their original condition and packaging.
Exchanges
Where an exchange is required, the simplest process is generally to return the original product in accordance with this policy and, once the return has been accepted, place a separate order for the replacement product.
Refunds
Once we have received and inspected your return, we will advise you whether the refund has been approved.
If approved, the refund will be processed to the original payment method. If approved, the refund will be processed to your original payment method. Please note that your bank or payment provider may require additional time for the refund to reflect in your account.
If more than 15 business days have passed since we confirmed approval of your refund, contact us at: