Frequently asked questions
Simple answers to common questions about Afriqueen products, ingredients, choosing a product and ordering from us.
Product & brand questions
What makes Afriqueen different?
Afriqueen is built around thoughtful, uncomplicated skincare with a strong South African provenance. Camel milk is one of our distinctive ingredients, supported by carefully selected oils and other formulation ingredients. Our aim is to make skincare easier to understand and pleasant to use, particularly for skin that changes with time.
Why does Afriqueen use camel milk?
Camel milk is one of the ingredients that gives Afriqueen its distinctive identity. It connects the skincare range directly to a South African camel dairy in the Kalahari, Northern Cape, operated by Camel Milk South Africa.
We use it as part of considered skincare formulations rather than presenting it as a treatment or cure.
Is Afriqueen suitable for mature skin?
Afriqueen is created with mature women in mind. The range focuses on simple cleansing, comfortable moisturising and richer care where desired, without presenting ageing as something that needs to be corrected.
Where are Afriqueen products made?
Afriqueen is a South African skincare brand. The camel milk used in the range comes from a South African camel dairy in the Kalahari, Northern Cape.
Choosing products
How do I know which product to choose?
Start with the area you want to care for — face, body or feet — and then consider the type of care you prefer.
For example:
- lighter everyday moisture
- richer moisture
- cleansing
- concentrated care
Our Where do I begin? page gives a simple guide to the most suitable starting products.
Do I need a complicated skincare routine?
No. Afriqueen is designed around a simpler approach.
For many people, a basic routine of cleansing and moisturising is a good place to start. Additional products can be added later if you enjoy using them or want a richer level of care.
What is the difference between The One Day Cream and Essential Face Cream?
Both are intended for everyday facial moisture.
The One Day Cream is our primary everyday facial moisturiser.
Essential Face Cream provides a straightforward unscented option for customers who prefer skincare without added fragrance.
When should I use Moisturise Me Night Cream?
Moisturise Me Night Cream is intended as a richer moisturising step for the evening.
Use it in the evenings after cleansing when you prefer a more substantial cream than your everyday moisturiser.
Where does Desert Renewal Face Serum fit into my routine?
Desert Renewal Face Serum is an optional additional step rather than something you need to begin with.
It can be used as part of your facial care routine when you would like to add a concentrated facial oil alongside your moisturiser.
Using & caring for products
How should I use my Afriqueen products?
Usage differs by product. Each product page includes simple directions explaining how and when to use it.
If you are starting a routine, begin with the basic products you need and add additional steps only if you want them.
How should I store Afriqueen products?
Keep products closed when not in use and store them in a cool, dry place away from excessive heat and direct sunlight.
For any product with more specific storage requirements, follow the instructions on the packaging.
How long will my product last after opening?
This varies between products. Refer to the packaging for the applicable period-after-opening or expiry information.
Ordering & delivery
Do you deliver across South Africa?
Yes. Afriqueen delivers orders across South Africa.
Delivery options and applicable charges are shown during checkout.
How long will delivery take?
Delivery times depend on the destination. We use The Courier Guy and national delivery typically takes 2 to 4 business days.
How can I pay?
Add the product to the cart, then visit the cart to start the payment process. Payments are processed securely through the payment options shown at checkout.
How will I know when my order has been sent?
Once your order has been dispatched, you will receive the relevant shipping or tracking information using the contact details provided with your order.
Returns & support
What if there is a problem with my order?
Please contact us as soon as possible if your order arrives damaged, incorrect or there is another problem with the delivery.
We will review the issue and assist you with the appropriate next step.
You can reach us from the Contact page
What if I am not happy with my purchase?
Please refer to our Returns Policy for the applicable conditions and contact us if you need assistance.
You can reach us from the Contact page.
Can I ask for help before ordering?
Yes. If you are unsure which product to choose, start with our Where do I begin? guide or contact us.
You can reach us from the Contact page.